Quality : Perceptions and Practices in Hong Kong
نویسنده
چکیده
The extent to which software quality is seen as an issue by IS professionals in Hong Kong, and the practices employed to achieve quality is investigated. One-hundred and seventy-five IS professionals were surveyed to obtain answers to the following questions: What definition of “quality” is being used? What, if any, techniques are being used to ensure a quality product? It will be shown that “quality” is defined chiefly in terms of reliability and maintainability. However, there are few techniques in common use by those respondents that claim to be following a software quality assurance (SQA) approach. When asked about the problems in employing a SQA approach the main reason given was that it is time consuming, with some support for the view that SQA is costly and lacks management support. This research clearly defines the problems Hong Kong IS professionals perceive in pursuing SQA, and sets the groundwork for the initiatives by major industrial organisations in Hong Kong for quality improvement.
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